I have made a booking via shipmytribike.ie, do I need to do anything now that you have become TriBike Transport?
No. We will continue with our 2019 schedule as planned and your booking is still secured.
When will my bike be picked up and returned at my partner store/ D2D address?
Pick-ups take place in the week prior to the event and drop offs the week after. For example, if your event is taking place on Sunday the 18th of August the bike collections will take place from Wednesday the 7th of August to Sunday the 11th of August. Drop off post event will then take place from Wednesday the 21st of August to Sunday the 25th of August. The day we pick up and drop off usually mirror each other so if we picked your bike up pre event on a Friday it will be returned on a Friday post event. Specific dates are dependent on your location and you will be notified in the weeks prior to your event with specific details in a race pack.
Do I need to make any adjustments to my bike prior to collection?
No. Bikes will be transported fully assembled. We only remove the front wheel so your bike can be securely and professionally racked in our vehicles. Please remove bottles, nutrition, computer head units and shoes prior to transport.
Do I have to be there to drop or collect my bike at the times stated for a standard bike delivery (SBD)?
Yes for all SBD collection and drop offs, you must be there directly to handover your bike to our team pre-event, and take delivery of your bike post event. If you are unable to make it at the designated time you have 2 options:
Option 1: Arrange for a friend or relative to pick up/ drop off the bike up for you. You must email firstname.lastname@example.org with the name of the individual and a password will be agreed upon for bike collection.
Option 2: You can make arrangements with a partner store to take the bike for you pre and post event. This must be agreed upon between you and the store as we DO NOT have any official storage agreement with any of our partner stores. If you are leaving your bike with a partner store please notify email@example.com so we can notify our team. SHOULD YOU BE ARRNAGING STORAGE WITH THE BIKE STORE, PLEASE MAKE SURE THE BIKE STORE IS OPEN AT THE TIME OF OUR COLLECTION, OR DROP OFF SCHEDULE!
Can I change my partner store/ D2D address?
Yes. Please firstname.lastname@example.org of any changes.
Where exactly can I pick up my bike at the race location?
We are usually located in area close to transition or the athlete village. Again, this will be fully confirmed in a race pack that we send to you in the weeks prior to the event.
When do you arrive at the race location?
We aim to be at all races 3 days in advance of race day. In the example above we would expect to be on site and open on Thursday the 15th of August. We are open daily from morning to evening for bike collections and services.
Do I need ID when collecting my bike?
You need a passport/ driving licence or other form of valid photo ID.
Can I take an extra set of Race wheels to an event?
Yes but there will be an additional charge of €50. This is payable via the website when booking your bike transport.
Can I have my bike serviced with TriBike Transport?
A fully qualified mechanic will be at most of our events throughout the season. A bike service costs €50 and can be booked through the website when booking.
Can you deliver my bike to my hotel?
We offer a secure bike storage option. Bike storage means that you can collect your bike of us anytime at event site at the times shown above, and rather than taking it to your hotel, we can store it in our truck for you over the weekend. This means you can still take the bike from us during the opening times to take it for a spin and test it out before your race. This costs €50 and can be booked through the website when booking your bike transport.
Will my bike be insured during travel?
Yes. Our company has public liability and also carriers liability which means TriBike Transport are liable for damage during travel and loss of cargo (except those arising from acts of God and inherent nature of the goods put in the box .i.e drugs) from acceptance of cargo through its delivery or release. The limit of exposure accepted by TriBike Transport is noted at a maximum of €3000 per bike (£2500 roughly). A Bike is defined as equipment associated with and accessories required to participate in the event”
Will my bike be secure during Travel?
The bikes will be securely racked during travel at the front fork and frame, by the rear wheel and also a protective covering placed over it similar to the concept used by professional cycling teams.